FAQ

Unfortunately, we are not able to cancel an order once it has been placed.

Please be careful when entering your shipping address,Dolly will not be responsible for orders sent to the incorrect delivery address provided by the customer.

Sending order confirmations can sometimes take up to 24 hours due to high demand. If you have not received your order confirmation email after 24 hours, please contact us here.

Please log into your account to check the status of your order. If you do not have an account, please refer to the ‘Track Order’ link here.

Once your order has been fulfilled, you will receive an email with your tracking information. You can track the progress of your order directly on your Dolly tracking page.

If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Dolly reserves the right to refuse all returns, reshipments, and refunds. In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. Customers must include photos of the issue and a screenshot of your order confirmation email. To start this process please visit our Contact Us.

Unfortunately, we are unable to process exchanges at this time.

Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to appear once we process the return. PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED.

Please visit our page here within 48 hours of receiving your order, so that we can take care of this for you. Please provide your order number with your inquiry.